Pro Sportista Returns & Refunds Policy: Our 30-Day Guarantee

At Pro Sportista, our mission is to provide you with the highest quality Sportswear, Fitness Wear, and Casual Apparel. We back this commitment with our transparent 30-Day Return Guarantee. Our policies are designed for fairness and clarity, reinforcing the Trust you place in our global brand.

1. Legal Entity & Data Handling

Pro Sportista is operated by Pro Sportista L.L.C. (registered in the U.S.) with global fulfillment handled through our regional offices. By initiating a return, any personal information submitted will be handled strictly in accordance with our Privacy Policy

2. How to Return Your Item : Eligibility and Condition 

This section ensures you understand the criteria for a successful return.

  • Return Window: We accept returns within 30 calendar days of the date you received your order. Beyond this 30-day period, we cannot offer an exchange or refund.
  • Condition of Apparel: Items must be returned in original, re-sellable condition—this is paramount. The item must be unworn (beyond a quick try-on), unwashed, free of pet hair, strong odors, or marks, and must retain all original tags, labels, and packaging intact.
  • Performance Wear Note (Expertise): Given the nature of our performance apparel, items must show no evidence of use in training, workouts, or competitive sports to be eligible for return.

Step-by-Step Return Process

To ensure your return is routed to the correct processing center globally, please follow these steps:

Step 1: Contact the Appropriate Office – Email our dedicated support team based on your original shipping address to initiate the RMA (Return Merchandise Authorization) process.

  • North/South America & Global Inquiries: Email sales@prosportista.com
  • Middle East, Asia & Africa Inquiries: Email prosportista@gmail.com

Step 2: Receive Instructions – We will reply within 1-2 business days with your unique RMA number and the specific return shipping address (either our USA, Pakistan, or Dubai office, depending on logistics).

Step 3: Ship Back – Securely package the item, write the RMA number clearly on the exterior of the package, and ship it to the address provided. We strongly recommend using a tracked, insured shipping service.

3. Our Refund Policy: Inspection and Processing

Our refund process is designed to be efficient and transparent, reflecting our global commitment to customer satisfaction.

  • Inspection: Once the return is received at one of our three global offices, our Quality Control team will meticulously inspect the item(s). We will email you regarding the approval or rejection of your refund within 2-3 business days of receiving your package.
  • Approval & Processing: If your return is approved, your refund will be processed immediately. A credit will be applied back to your original payment method within 7-10 business days. (Note: The final appearance of funds is subject to your bank’s processing timelines.)

4. Shipping Costs and Liability

We aim to be completely transparent about shipping expenses related to returns.

  • Customer Responsibility: Customers are responsible for the cost of return shipping. The original shipping fee paid at checkout is non-refundable unless the return is due to our error.
  • Pro Sportista Responsibility: If the return is due to an error on our part (e.g., we sent the wrong item/size, or there is a confirmed manufacturing defect), we will issue a prepaid return label and refund your original shipping cost.

Exchanges and Non-Returnable Items

Quick Exchanges

We facilitate exchanges only for items that are defective or damaged upon arrival. For a prompt resolution, please contact us with clear photographic evidence of the defect.

Non-Returnable Items: Items Excluded from Returns

  • Custom Orders: Personalized or custom-manufactured apparel is final sale.
  • Final Sale Items: Items purchased on significant clearance or marked as “Final Sale” are not eligible for return or exchange.
  • Items Lacking Tags: Any item returned without its original tags attached.

Cancellations or Changing Your Mind

Policy: Orders can be canceled only before they are sent to the production or fulfillment stage. Please contact us immediately if you wish to cancel. We cannot guarantee cancellations once manufacturing has begun.

Contact Us: We’re Here to Help

If you have any questions or require assistance with returns, exchanges, or refunds, please reach out to our dedicated Customer Support team. We are committed to ensuring you have the best shopping experience possible.

  • Email: sales@prosportista.com